FAQ

Website:
Q: Why can't I view prices or place orders?
A: universalspecialties.biz is a wholesale only site for qualified resellers. You must first register on the site then wait for Universalspecialties. to qualify and activate your account. This may take up to 24 hours (for speedier activation call 800-728-5299). Once activated you can enjoy all the easy ordering benefits and online specials.
Q: What is a qualified reseller?
A: A qualified reseller is a company that has a retail store, website, mail order, fundraising, or advertising specialty company with a valid state resale number.

Billing:
Q: Can you ship open account (net 30)?
A: Yes, on approval of credit you can order on this website and receive net 30 terms....no payment at checkout.

Q: Can we pay by credit card?
A: Yes, but you will not need a credit card to place an order. We will either keep your card information on our internal computer server, or contact you for the card number before shipment.
Q: Can I order online and still deal with my local sales rep.
A: Yes, your local sales rep remains our representative in your area.
Shipping:
Q: How come I do not see a shipping charge at check out?
A: Shipping charges will be established at time of shipping and added to your invoice.
Q: When will my order ship?
A: Orders generally ship between 3 and 4 days.
Privacy:
Q: Will I receiver emails from you?
A: Yes, all subscribed customers will occasionally receive newsletters from us containing online only specials and advanced product introductions. . If you do not wish to receive these emails you may opt out by emailing info@universalspecialties.biz