To exchange an item that was sent incorrectly, damaged or defective; have your item number and invoice number ready when you phone our Customer Service Department.
Please be as specific as possible when describing the new item. For example, give the item name, color, size, etc.
A new item(s) will be shipped to you at no charge with free freight. You will then pay your invoice as is or as your Customer Service Representaive directs you.
We would like to take this opportunity to thank you for your business, and if there is anything further we can do to help please let us know.
Have your item number and invoice number ready when you phone our Customer Service Department.
For all payment methods, we will issue an immediate credit to the original payment method or provide a credit to your account for the cost of the item.
A Fedex Call Tag will be issued based on our discretion.
We ship all packages Fedex Ground unless other specified. Expedited and other shipping services are available. Please call your Customer Service Representative for further details.
Shipping charges will be established at time of shipping and added to your invoice.
Yes, your local sales rep remains our representative in your area.
Yes, but you will not need a credit card to place an order. We will either keep your card information on our internal computer server, or contact you for the card number before shipment.
Yes, on approval of credit you can order on this website and receive net 30 terms….no payment at checkout.
A qualified reseller is a company that has a retail store, website, mail order, fundraising, or advertising specialty company with a valid state resale number.
universalspecialties.biz is a wholesale only site for qualified resellers. You must first register on the site then wait for Universalspecialties. to qualify and activate your account. This may take up to 24 hours (for speedier activation call 800-728-5299). Once activated you can enjoy all the easy ordering benefits and online specials.